Maintenance

Maintenance Plus

The Aviva Maintenance Plus Program provides technical assistance with a response time of within one (1) business day, during normal local business hours (Eastern Time). Also included in the Maintenance Plus Plan, and all of our support programs, is product upgrade protection. As a Maintenance Plus Plan member, you will receive notification of software fixes, detailing when these are available and how to best obtain them. Queries or problems may be submitted via fax or e-mail.

Maintenance	Maintenance Plus
Duration	12 months
Notices of fixes and updates	Yes
Problem reporting delivery	E-mail, telephone and fax
Response Time	Within one (1) business day
Product Upgrades	Yes

Key Benefits

An available, responsive and effective team of experts
Aviva is committed to providing our partners and their customers with outstanding customer service. Aviva's Maintenance and Support programs provide you with rapid and accurate response worldwide. You and your customers will receive:

Assistance in deploying and implementing Aviva products
Priority access to Aviva Customer Support through single point of contact
Free software upgrades
Notice of software patches
Assistance with implementation, customization and maintenance of Aviva products
Troubleshooting and assistance in solution problem determination
Online service request entry system
Access to 1-800 toll free telephone number

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